Data Protection

Protecting your personal data is very important to us. In reflection of this, we only process your data on the basis of the legal regulations (FADP and GDPR). This statement on data protection informs you about the key aspects of data processing in relation to our website.
Contact with us

If you contact us by e-mail, contact form or live chat, the data you provide will be stored for 2 years in the interests of processing your inquiry and any follow-up questions. These data will not be provided to any other parties without your permission.


You can sign up for our newsletter on the website using the double-opt-in procedure. After registration, you will receive an e-mail requesting confirmation of your registration. You can unsubscribe or change your subscription preferences anytime. You agree that your personal data will be stored and processed by VALIDOGEN GmbH for the purpose of sending promotional newsletters. This consent can be revoked at any time by writing to VALIDOGEN GmbH, Parkring 18, 8074 Raaba-Grambach or by e-mail to office@validogen.com

For sending and managing our newsletters we use processors. These have committed themselves to comply with the applicable data protection regulations. A contract processing contract was concluded in accordance with Art 28 DSGVO.

The data processing takes place on the basis of the legal regulations of the § 96 para 3 TKG as well as of Art 6 para 1 lit a DSGVO (consent).

Live Chat

This website uses a live chat software produced by the company Userlike UG (haftungsbeschränkt), Probsteigasse 44-46, 50670 Cologne, Germany. You can use Userlike to chat with VALIDOGEN employees in real-time. At the start of the chat, the following personal data is collected [adjust according to your widget settings]:

Date and time of the chat, your browser type/version, your IP address, your operating system used, URL of the previously visited VALIDOGEN website, amount of data sent, and, if provided by yourself, your first name, surname, and e-mail address.
Depending on the course of your conversation with VALIDOGEN employees, further personal data may be provided by yourself in the chat.
All VALIDOGEN employees are obliged to maintain confidentiality and observe data protection.
By accessing our web page, the chat widget is loaded as a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code executed on your computer that enables the chat.

In addition, VALIDOGEN stores the history of live chats. The purpose of this is for us to constantly monitor and improve the quality of our live chat service. Processing is permitted pursuant to Art. 6 Para. 1 Book f, GDPR. If you do not wish your live chat history to be stored, please contact us using the contact details listed below. Stored live chats and any other of your data will then be deleted from our storage systems immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This is also our legitimate interest, which is why processing is permitted under Art. 6 Para. 1 Book f, GDPR. The legal basis for processing of such data provided in the chat is Art. 6 Para. 1 Books b and f, GDPR.
Further information can be found in the http://www.userlike.com/terms#privacy-policy Data processing terms of Userlike.


Our website uses so-called cookies. These are small text files which are saved on your device using the browser. They do not have any harmful effects. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser when you visit us again.

If you do not want this to happen, you can set up your browser so that you are notified about the placement of cookies and can individually authorize them. Deactivating the use of cookies can limit the functionality of our website.

Use of Google Analytics

Our website uses functions offered by the Web analysis service Google Analytics, an analysis service of Google Inc. (“Google”). This involves the use of cookies which allows for an analysis of how visitors use the website. The information created in this process is transferred to and stored on the service provider’s server. We have concluded a corresponding contract on com-missioned data processing with Google Inc.

Using the settings in your browser, you can prevent the installation of cookies. However, we would inform you that in this case you may not be able to use all of the functions of this web-site. Furthermore, you can also prevent the capture of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of such data by Google, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Storage of user data

Upon accessing our website, the following data are stored in log files: IP address, date, time, browser query and information generally transmitted on the operating system and browser. Your IP address is captured, but is immediately pseudonymized. Data processing occurs on the basis of the legal provisions of Art. 6 (1) a (Lawfulness of Processing) of GDPR (EU General Data Protection Regulation). By using this website you declare your consent to the processing of your personal data which are gathered as described above and for the purposes set forth above.


Your rights

You fundamentally have the right to information, correction, erasure, limitation, data transferability, revocation and contest. You can reach us at:


Parkring 18
A-8074 Raaba-Grambach
T: +43 (316) 4009-4000
F: +43 (316) 4009-4010

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